BPO stands for Business Process Outsourcing. The BPO sector has a broad scope and is gaining importance as it can reduce cost and maintain or improve efficiencies while allowing clients to focus resources on core competencies.
Generally speaking, it refers to subcontracting or outsourcing certain business operations to a third party. It usually addresses customer-related services like marketing and technical assistance but can also be tasked with payroll, collections, and other back office functions as well as more strategic functions such as software development and testing.
We have partnered with an established BPO firm, Global Process Manager, that targets mid-sized companies and has programs designed to reduce the risk and uncertainty that can be daunting for first time outsourcers.